Shipping Policy – KAJALAYAA

Last Updated: 7 November 2026

At KAJALAYAA – Elegance That Shines, we aim to deliver your favourite jewellery safely and on time.

1. Order Processing

• Orders are generally processed within 1–2 business days.

• Orders are not processed on Sundays or public holidays.

• You will receive an order confirmation after placing your order.

2. Shipping & Delivery Time

• Estimated delivery time: 3–7 business days after dispatch.

• Delivery timelines may vary depending on your location and courier service.

• Remote locations may require additional delivery time.

3. Shipping Charges

• Free shipping on eligible orders, as displayed at checkout.

• Any applicable shipping charges will be displayed before order placement.

4. Cash on Delivery (COD)

• COD is available at eligible PIN codes.

• Order confirmation may be required before dispatch.

• Please keep the order amount ready at the time of delivery.

5. Order Tracking

Once your order is shipped, tracking details will be shared through SMS, WhatsApp or email, wherever available.

6. Incorrect Address or Failed Delivery

Please provide a complete and accurate delivery address and active mobile number.

If delivery fails due to an incorrect address or customer unavailability, the courier may attempt redelivery or return the parcel.

7. Delayed or Missing Orders

If your order is delayed or appears lost, please contact our support team. We will coordinate with the courier partner to assist you.

8. Damaged Packages

If you receive a damaged or incorrect product, contact us promptly with your order number and supporting photos or an unboxing video.

Eligible claims will be handled according to our Return & Refund Policy and applicable laws.

9. Contact Us

Store: KAJALAYAA – Elegance That Shines

Email: kajalayaa@gmail.com 

WhatsApp: +91 9893279414

Customer Support: Monday – Saturday, 10 AM – 6 PM.

Thank you for shopping with KAJALAYAA! ❤️