Privacy policy

Privacy Policy – KAJALAYAA

Last Updated: 7 November 2026

At KAJALAYAA, accessible through our online store, we value your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, place an order or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy, subject to your rights under applicable laws.

1. Information We Collect

When you visit or shop at KAJALAYAA, we may collect the following information:

Personal Information

  • Full name

  • Mobile number

  • Email address

  • Billing and shipping address

  • City, state and PIN code

Order Information

  • Products purchased

  • Order history

  • Payment method

  • Cash on Delivery (COD) details

  • Order tracking and delivery information

Technical Information

  • IP address

  • Browser type and device information

  • Website activity and browsing behaviour

  • Cookies and similar tracking technologies

2. How We Use Your Information

We collect and use your information to:

  • Process and deliver your orders.

  • Confirm Cash on Delivery orders.

  • Contact you regarding your purchases.

  • Provide order updates and tracking details.

  • Respond to customer support requests.

  • Process eligible returns, exchanges and refunds.

  • Improve our website and shopping experience.

  • Prevent fraudulent orders and unauthorized activities.

  • Send promotional offers and product updates where you have provided the required consent.

3. Cash on Delivery (COD) Orders

For Cash on Delivery orders, we may use your name, phone number and delivery address to:

  • Verify and confirm your order.

  • Contact you through phone calls, SMS or WhatsApp.

  • Coordinate with courier and delivery partners.

  • Provide shipment and delivery updates.

We may cancel or hold suspicious or unverifiable orders where appropriate, subject to applicable law.

4. Payment Information

We offer payment options through supported payment methods, including Cash on Delivery and online payments where available.

Online payments are processed through secure third-party payment providers.

KAJALAYAA does not intentionally store complete credit card, debit card or banking credentials on its own systems.

Please refer to the relevant payment provider's privacy policy for information about its handling of payment data.

5. Sharing Your Information

We do not sell or rent your personal information to third parties.

However, we may share necessary information with trusted service providers to operate our store, including:

  • Shopify – Website hosting and e-commerce operations.

  • Courier and logistics companies – Order shipping and delivery.

  • Payment gateways – Payment processing.

  • WhatsApp and communication providers – Customer communication.

  • Marketing and analytics providers – Website performance and advertising, where permitted.

These providers may process information according to their own privacy policies and applicable legal obligations.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • Remember your shopping cart.

  • Improve website functionality.

  • Understand visitor behaviour.

  • Measure advertising performance.

  • Provide a better shopping experience.

You can manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

7. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, alteration or disclosure.

However, no online platform or electronic transmission method can guarantee absolute security.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Fulfil your orders.

  • Provide customer support.

  • Maintain business and transaction records.

  • Meet legal, tax and regulatory obligations.

  • Resolve disputes and prevent fraud.

When information is no longer required, we take appropriate steps to delete or anonymize it, subject to applicable legal requirements.

9. Your Privacy Rights

Subject to applicable laws, you may have the right to:

  • Request access to your personal information.

  • Request correction of inaccurate information.

  • Request deletion of eligible personal information.

  • Withdraw consent for optional marketing communications.

  • Raise concerns about how your information is being used.

To exercise these rights, please contact our support team.

10. Third-Party Links

Our website may contain links to third-party websites or services.

KAJALAYAA is not responsible for the privacy practices or content of external websites. We encourage customers to review their respective privacy policies.

11. Children's Privacy

Our website is intended for individuals who are legally able to make purchases under applicable laws.

We do not knowingly collect personal information directly from children in violation of applicable laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology or applicable laws.

Any updates will be published on this page with the revised date.

13. Contact Information

If you have any questions, concerns or requests regarding this Privacy Policy, please contact us:

Business Name: KAJALAYAA

Email: kajalayaa@gmail.com 

WhatsApp: +91 9893279414

Business Address: Jabalpur Madhya Pradesh

Customer Support Hours: Monday – Saturday, 10:00 AM – 6:00 PM.

We are committed to handling your privacy-related requests responsibly and within the applicable legal timelines.

 

 

KAJALAYAA – Elegance That Shines. ❤️

Your trust and privacy matter to us.