Refund policy

Return & Refund Policy – KAJALAYAA

At KAJALAYAA, customer satisfaction is our priority. We carefully check and pack every order to ensure that your jewellery reaches you safely.

If you experience any issue with your order, we are here to help.

1. Return Policy

We accept return requests within 7 days of delivery, subject to the following conditions:

  • The product must be unused and unworn.

  • The product must be returned in its original packaging.

  • All tags, accessories and included items must be intact.

  • The product must be in its original condition.

For hygiene reasons, worn earrings and other intimate jewellery items cannot be returned for change of mind. This restriction does not apply to eligible defective, damaged, wrong or misdescribed products.

2. Damaged, Defective or Wrong Products

If you receive a damaged, defective or incorrect product, please contact us as soon as possible.

To help us resolve the issue, please provide:

  • Your order number.

  • Clear photographs of the product.

  • An unboxing video, if available.

  • A short description of the issue.

We will review your request and arrange an eligible replacement, exchange or refund without charging return shipping for our verified mistake or defective product.

3. Refund Policy

Once your returned product is received and inspected, we will notify you about the refund approval.

For approved refunds:

  • Prepaid orders: Refunds will be processed to the original payment method wherever possible.

  • Cash on Delivery (COD) orders: Approved refunds will be transferred through UPI or bank transfer after collecting the required payment details.

  • Refund processing generally takes 5–7 business days after approval, subject to payment provider and bank processing times.

Refunds will be processed within the time required by applicable law.

4. Exchange Policy

We offer exchanges for eligible products within 7 days of delivery.

Exchange requests are subject to:

  • Product availability.

  • The item being unused and in original condition.

  • Approval of the exchange request.

If the requested replacement is unavailable, we will discuss an appropriate alternative or refund.

5. Non-Returnable Items

The following items are not eligible for returns due to change of mind:

  • Used or worn jewellery.

  • Earrings that have been worn.

  • Products damaged due to improper handling after delivery.

  • Products returned without original packaging or included accessories.

  • Products showing signs of use or alteration.

These exclusions do not limit your rights regarding defective, damaged, incorrect, counterfeit or misdescribed products under applicable consumer protection laws.

6. Order Cancellation

If you wish to cancel your order, please contact us as soon as possible before dispatch.

Once the order has been shipped, cancellation may not be possible through our standard process. However, your rights under applicable consumer protection laws remain unaffected.

7. Return Shipping Charges

  • For defective, damaged or incorrect products: KAJALAYAA will bear the applicable return shipping cost.

  • For eligible change-of-mind returns: Return shipping charges will be borne by the customer, where applicable and disclosed before purchase.

8. How to Request a Return or Refund

To request a return, exchange or refund:

  1. Contact our customer support.

  2. Share your order number.

  3. Explain the reason for your request.

  4. Provide supporting photographs or videos where relevant.

  5. Follow the return instructions provided by our team.

Please do not send products back without contacting our support team first.

9. Contact Us

For any return, refund or exchange-related queries, contact us:

Store Name: KAJALAYAA

Email: kajalayaa@gmail.com 

WhatsApp:+91 9893279414

Customer Support Hours: Monday – Saturday, 10:00 AM – 6:00 PM.

We aim to acknowledge customer complaints within 48 hours and resolve them within the applicable legal timeframe.

10. Policy Updates

KAJALAYAA reserves the right to update this Return & Refund Policy when necessary. Any changes will be published on this page.

Your continued trust means everything to us.

Thank you for shopping with KAJALAYAA! ❤️